w2 p1 - interaction

I have never personally experienced difficulty when communicating with a business. In recent times, businesses have ensured they have various methods of communication with customers through a variety of platforms including email, Facebook, Instagram, phone, text, and more. All my experiences reaching out to a business have been positive. On social media, I noticed many businesses make a strong effort to ensure most or all relevant questions get answered promptly. For example, on Instagram when I see comments on a business post, I almost always see the business' response to that person's question directly replied on their comment. It is great how important the customer then feels getting a direct response to what they said.

When reviewing a business or product online I usually only share if it is something that obviously can occur to another customer to let them be aware that others have experienced a similar issue. If I believe the product or service was falsely advertised or completely different than pictured, that is a circumstance where I probably would leave a review. I also like to leave 5 star reviews when I am extremely happy with my purchase. I think businesses that go above and beyond deserve to get great reviews from customers. If my own business received positive reviews, I would try my best to thank those individual customers for their review. If my business received negative reviews, I would reply and reach out to them to see what I could do to improve their experience.